Practice Lead Mallory O’Connor focuses on creating exceptional user experiences for Habanero’s Customer and Member Portals Practice. With her background in strategy, visioning, and roadmapping, she brings customer experiences to life. Mallory consults with business and end-user stakeholders to craft solutions that meet business objectives, end-user needs, and have measurable outcomes. Her deep background in user experience and information architecture enables her to lead project teams and make a maximum impact on client organizations. She is one of the founders of the Vancouver User Experience Group and recently spearheaded the first ever Vancouver User Experience Awards.