Susan Hanley is an independent consultant and expert in knowledge management and the design, development, and implementation of successful portal solutions. Her interests and experience focus on information architecture, user adoption, governance, and business value metrics. Sue’s client list includes many of the Fortune 500 along with some of the world’s leading academic, professional services, and not-for-profit organizations. Immediately prior to establishing her own firm, Sue led the Portal practice for Dell Professional Services. Sue is the co-author of “Essential SharePoint 2013: Practical Guidance for Measurable Business Results”. She writes the Essential SharePoint blog for NetworkWorld.com.